Cancellation Policy for TheSkinDNA

At TheSkinDNA, we strive to provide a seamless and enjoyable shopping experience for our valued customers. We understand that circumstances may arise that require you to cancel your order, and we aim to accommodate such situations with a fair and transparent cancellation policy. Please carefully read the following guidelines outlining our cancellation policy:

  1. Cancellation Period:

    • Orders can be canceled within 24 hours of placement.
    • After 24 hours, the order may have already been processed for shipping, and cancellation may not be possible.

  2. Cancellation Process:

    • To cancel an order, please contact our Customer Support team immediately via email at support@theskindna.com or through our Contact Us page on the website.
    • Provide your order number and the reason for cancellation in your communication.

  3. Refund Process:

    • If your order is canceled within the stipulated 24-hour period, a full refund will be issued to the original payment method.
    • If the order has already been processed or shipped, the cancellation request will be treated as a return, and the standard return policy will apply.

  4. Exceptions:

    • Customized or personalized products may not be eligible for cancellation once production has begun.
    • Limited-time promotions or special events may have different cancellation policies. Any exceptions will be clearly communicated during the promotion.

  5. Refund Timeframe:

    • Refunds for canceled orders will be processed within 5-7 business days from the date of cancellation confirmation.
    • The time it takes for the refund to reflect in your account may vary depending on your financial institution.

  6. Contact Information:

    • For cancellation requests or any related inquiries, please reach out to our Customer Support team at support@theskindna.com or through our Contact Us page.

  7. Policy Updates:

    • TheSkinDNA reserves the right to modify or update this cancellation policy at any time. Changes will be effective immediately upon posting on our website.

By placing an order with TheSkinDNA, you acknowledge and agree to abide by our cancellation policy. We appreciate your understanding and cooperation in adhering to these guidelines for a smooth shopping experience.

Thank you for choosing TheSkinDNA for your beauty product needs!

[Date of Last Update: February 2, 2024]